batpro Privacy Policy

batpro ("we", "us", "our") is committed to protecting the personal information of all registered players and website visitors. This Privacy Policy describes our practices in relation to the collection, storage, use, disclosure, and protection of personal data in connection with the batpro Platform.

This policy has been drafted to meet the standards required under our international gaming licence and to reflect global best practices in data protection, including principles aligned with the General Data Protection Regulation (GDPR) and applicable Pakistani data protection guidelines. Where these standards differ, batpro applies the higher standard of protection.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the batpro Platform as a whole. Capitalised terms used but not defined in this policy carry the meanings given to them in the Terms & Conditions.

batpro collects personal data from you in several ways — directly when you register or interact with the Platform, automatically as you use our services, and occasionally from third-party sources as part of our verification and compliance obligations. The categories of personal data we collect include:

We do not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information) unless you voluntarily provide such information in the context of a responsible gaming support request or a complaint, in which case it is handled with the highest level of care and confidentiality.

batpro uses your personal data only for purposes that are directly connected to the operation of the Platform and the delivery of our services to you. We do not use your data for purposes unrelated to the batpro gaming experience. The primary purposes for which your data is used are:

• Account Creation and Management: To register your account, verify your identity and age (21+ requirement), and maintain your account in accordance with our Terms & Conditions.
• Service Delivery: To allow you to place bets, play casino games, access PSL and cricket markets, make deposits and withdrawals in PKR, and use all features of the batpro Platform.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency channels, and to maintain accurate transaction records.
• Regulatory Compliance: To meet our obligations under our international gaming licence, including Know Your Customer (KYC) checks, anti-money-laundering (AML) screening, and responsible gaming requirements.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your queries, complaints, and dispute submissions efficiently and with full context of your account history.
• Responsible Gaming: To monitor player behaviour patterns, identify potential problem gambling indicators, apply limits and restrictions you have set, and reach out where our responsible gaming protocols require it.
• Platform Improvement: To analyse aggregate usage trends, fix technical issues, test new features, and improve the overall experience on the batpro Platform for Pakistani players.
• Marketing Communications: Where you have provided explicit opt-in consent, to send you information about promotions, bonuses, PSL betting offers, and new game launches. You may withdraw this consent at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

batpro processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing that is necessary to perform the contract between you and batpro — that is, to provide you with the gambling services described in our Terms & Conditions. This covers account registration, bet placement, payment processing, and support services.
• Legal Obligation: Processing required for batpro to comply with applicable law and the conditions of our international gaming licence, including KYC identity verification, AML screening, age verification, and responsible gaming record-keeping.
• Legitimate Interests: Processing carried out for batpro's legitimate business interests where those interests are not overridden by your fundamental rights. This includes fraud prevention, platform security, product analytics, and the integrity of our betting markets.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

batpro uses cookies and similar tracking technologies on the Platform to ensure functionality, enhance your experience, and analyse usage. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programs or deliver viruses to your device.

The types of cookies used on the batpro Platform are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens, and security cookies. They cannot be disabled without breaking the Platform.
• Functional Cookies: Remember your preferences such as language settings, your preferred sports league (e.g. PSL), and your table game interface settings. Disabling these does not prevent access but may affect your experience.
• Analytics Cookies: Collect anonymised data on how players navigate the Platform — pages visited, session durations, error events — to help batpro identify and fix issues and improve product quality.
• Responsible Gaming Cookies: Store session timing data locally to support reality-check pop-ups and session time alerts you have configured in your account.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will prevent you from using key features of the batpro Platform, including logging in.

batpro does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited and necessary circumstances:

• Payment Processors: We share financial transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners to the extent necessary to process your deposits and withdrawals. These processors are contractually bound to handle your data securely and only for the purpose of transaction processing.
• Identity Verification Providers: We share identity documents and biographic information with our licensed KYC verification service providers to confirm your identity, age, and address as required under our gaming licence conditions.
• Regulatory and Licensing Authorities: We may be required by our gaming licence authority, financial regulators, or other government bodies to disclose personal data. We comply with all lawful requests and provide only the minimum data necessary.
• Law Enforcement: Where required by applicable law, court order, or at the lawful direction of a competent authority, batpro will disclose personal data to relevant agencies. We will, where permitted by law, notify you of any such disclosure.
• Anti-Fraud and AML Services: We share limited data with industry anti-fraud databases and AML screening services to fulfil our legal obligations to prevent money laundering and protect the integrity of the Platform.
• Group Companies and Technology Partners: Certain batpro Platform functions may be powered by technology partners (such as game studios, live dealer providers, or platform infrastructure suppliers). These partners receive only the minimum data necessary to deliver their contracted service and are bound by strict data processing agreements.
• Professional Advisers: In limited circumstances, we may share data with our legal advisers, auditors, or insurers in the context of obtaining professional advice or managing legal disputes.

batpro operates under an international gaming licence, and as a result some of the third parties we share data with — including game studios, live dealer infrastructure providers, and KYC verification services — may be located outside of Pakistan. Where personal data is transferred internationally, batpro ensures that appropriate safeguards are in place to protect your information to the same standard as if it remained in Pakistan.

These safeguards include:

• Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms that impose binding data protection obligations on the recipient.
• Transfer only to jurisdictions that maintain an adequate level of data protection as recognised by relevant international standards.
• Technical security controls (encryption in transit and at rest) applied regardless of jurisdiction.

You may request further information about the specific safeguards applied to any international data transfer involving your personal data by contacting batpro support.

batpro retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our retention periods are determined by the following principles:

• Active Account Data: All personal data associated with your account is retained for the full duration of your registered account with batpro.
• Post-Closure Retention: Following account closure, batpro retains your identity, financial transaction, and KYC records for a minimum of five (5) years. This is required by our international gaming licence and by applicable anti-money-laundering regulations.
• Responsible Gaming Records: Self-exclusion records and responsible gaming intervention logs are retained for a minimum of five (5) years after the exclusion period ends, to prevent circumvention of exclusion by re-registration.
• Support Communications: Live chat transcripts and email support records are retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Consent and opt-out records for marketing communications are retained indefinitely to demonstrate compliance with applicable consent requirements.
• Technical and Usage Data: Server logs and anonymised analytics data are retained for up to twelve (12) months, after which they are either deleted or permanently anonymised.

Where a legal claim is anticipated or has been initiated, batpro may retain relevant data beyond the standard retention period until the claim is fully resolved.

As a batpro player, you have a number of rights in relation to your personal data. batpro is committed to making it easy for you to exercise these rights. You can submit a request for any of the following at any time by contacting us at [email protected]:

• Right of Access: You may request a copy of the personal data batpro holds about you, along with information about how it is being used and shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where it has been processed unlawfully. This right is subject to our legal retention obligations, which may prevent full erasure of certain records.
• Right to Restriction of Processing: You may request that batpro restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You have the right to object to processing based on batpro's legitimate interests. Upon receipt of your objection, batpro will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on consent (such as marketing emails), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

batpro will respond to all valid data rights requests within 30 days of receipt. If your request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.

The batpro Platform is strictly intended for adults. We enforce a minimum age requirement of 21 years for all registered users. batpro does not knowingly collect personal data from individuals under the age of 21, and we take active steps to prevent underage access to the Platform, including mandatory age verification at registration.

If batpro discovers or has reason to believe that a registered account belongs to an individual under 21 years of age, we will immediately suspend the account, void all associated wagers and winnings, return any deposited funds, and permanently delete all personal data associated with the account from our systems (subject to any legal retention requirements applicable to fraudulent or underage registrations).

batpro implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the batpro Platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on secure servers with access restricted to authorised personnel only.
• Access Controls: batpro operates a strict role-based access control (RBAC) policy. Only employees and contractors with a legitimate operational need may access personal data, and all access is logged and audited.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their batpro accounts. All batpro staff with access to player data are required to use 2FA for system access.
• Regular Security Audits: The batpro Platform undergoes regular independent penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, batpro will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable law.

While batpro takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

The batpro Platform may, from time to time, contain references to or integrations with third-party services — such as game studios, live streaming providers, or payment gateway interfaces. These third-party services operate under their own privacy policies, which are separate from this document.

batpro is not responsible for the privacy practices or the content of any third-party service or website. We strongly encourage you to review the privacy policy of any third-party service you interact with in connection with the batpro Platform. batpro's due diligence in selecting technology partners means we only work with reputable providers, but ultimate responsibility for those providers' privacy practices rests with them.

batpro reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. All changes will be published on this page with an updated "Last Updated" date at the top of the document.

Where a change is material — meaning it substantially affects your rights or the way we use your personal data — batpro will notify you by email at the address registered to your account at least 7 days before the change takes effect. For minor or clarificatory changes, the updated policy will take effect immediately upon publication.

Continued use of the batpro Platform following notification of a change to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you may request account closure and data deletion by contacting our support team.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way batpro handles your personal data, please get in touch. Our support and data compliance team is available around the clock to assist Pakistani players.

When submitting a data rights request or privacy enquiry, please include your registered account username, your full name as it appears on your account, and a clear description of your request. This will help us locate your records quickly and respond accurately.